Tokyo404 Terms & Conditions – Malaysia Betting Platform Usage Policy

By registering an account, making a deposit, placing a bet or using any feature on the tokyo404 platform, you confirm that you have read, understood and agreed to be fully bound by these Terms & Conditions and all related policies, including our Privacy Policy and Responsible Gaming Policy.

These Terms & Conditions form a legally binding agreement between you as the user ("Member") and tokyo404 as the platform operator. This agreement takes effect from the date you first use tokyo404's services and remains in force until your account is officially closed.

If you disagree with any part of these Terms & Conditions, you are not permitted to use the tokyo404 platform. Please contact our support team before making any decisions about using this platform if you have any questions.

To register and use tokyo404's services, you must meet all of the following eligibility requirements:

• Be at least 18 years old at the time of registration. tokyo404 does not permit the use of the platform by anyone who is underage, under any circumstances.
• Registering as an individual — not as a company, organisation, or any other non-human entity.
• May only hold one (1) active account at tokyo404. Registering multiple accounts under the same individual is strictly prohibited and may result in all associated accounts being suspended and balances forfeited.
• Providing accurate, complete, and up-to-date personal information during registration — including your full name, an active Malaysian phone number, and a valid email address.
• Agree to submit identity verification documents when requested by tokyo404 for KYC (Know Your Customer) purposes prior to withdrawal processing.

Tokyo404 reserves the right to decline any individual's registration application without providing a reason. We also reserve the right to request additional verification at any time should there be a need to confirm a member's identity or eligibility.

All financial transactions on tokyo404 are conducted in Malaysian Ringgit (RM) only. Accepted payment methods are:

• Touch 'n Go eWallet
• DuitNow (direct transfer to bank account)
• GrabPay
• Boost eWallet
• ShopeePay
• FPX – Maybank2u, CIMB Clicks and other FPX member banks

Minimum deposit at tokyo404 is RM20 per transaction. There is no standard maximum deposit limit; however, specific limits may apply depending on your account verification level. Deposits are typically credited to your account within seconds of the transaction being confirmed by the payment gateway.

For withdrawal, tokyo404 will process withdrawal requests within 5 to 15 minutes of receipt, 24 hours a day, 7 days a week, including public holidays. Withdrawals will be sent to the payment method you registered, which must match the method used for your deposit. tokyo404 does not charge any commission or processing fees for standard withdrawals.

Withdrawal conditions that must be observed:

• Your account must be fully verified (KYC complete) before your first withdrawal can be processed.
• Any deposit must have been wagered at least once (1x rollover) before a withdrawal is permitted.
• Withdrawal of bonus balances requires the relevant bonus rollover conditions to be met first.
• Tokyo404 reserves the right to request additional documentation for withdrawals that exceed a certain amount.

You agree to use only payment methods registered in your own name. The use of third-party payment accounts is prohibited and may result in account suspension and the holding of funds pending investigation.

Tokyo404 offers a range of bonuses and promotions from time to time, including a welcome bonus of up to RM1,888 for new members, weekly cashback, and other seasonal promotions. All bonuses are subject to the following conditions:

• Rollover Requirement: The tokyo404 welcome bonus is subject to a 25x (twenty-five times) rollover requirement based on the total bonus amount received. For example, if you receive a bonus of RM100, you will need to place bets totalling RM2,500 before the bonus balance can be withdrawn.
• Time Limit: All bonuses have a set validity period — typically 30 days from the date of credit. Any bonus not completed within this period will expire and be automatically cancelled.
• One Bonus at a Time: Only one active bonus is permitted at a time. You may not claim the welcome bonus more than once or stack multiple bonuses simultaneously unless otherwise stated in the relevant promotion's terms.
• Betting Limits While a Bonus is Active: While fulfilling the bonus rollover requirement, the maximum bet per wager is RM200. Bets exceeding this limit during an active rollover may not count towards the rollover and could result in the bonus being voided.
• Eligible Games: Not all games count in full towards bonus rollover requirements. Baccarat, roulette and certain other table games may contribute at a reduced rate. Please check the specific terms of each promotion for full details.

Tokyo404 reserves the right to modify, suspend or withdraw any bonus or promotion at any time if there is evidence of abuse, fraud or breach of terms. tokyo404's decisions on all bonus-related matters are final.

All bets placed on tokyo404 — whether on Malaysia Super League football, EPL, IPL cricket, MPL Malaysia esports, live baccarat, lottery, or any other game — are subject to the specific betting rules applicable to each market or game.

General betting principles at tokyo404:

• All bets confirmed through the system are final and cannot be cancelled by the member, except under specific circumstances defined by the rules of the relevant market.
• The odds displayed at the time a bet is placed are the odds that will be used to calculate the payout — except for bets placed at incorrect odds due to a technical error, in which case tokyo404 reserves the right to void those bets.
• In the event of an unexpected match outcome — such as a fixture being cancelled, postponed beyond the stipulated time limit, or no valid result being reached — affected bets will be settled in accordance with the "No Result" or "Void" rules established for each sports category.
• For live casino games such as baccarat, blackjack, and roulette, the outcome recorded by the tokyo404 system is final, even if there is a dispute over what was visually observed during the live session.
• All slots and RNG (Random Number Generator) games use certified, independently audited generators. Results produced by these systems are final and cannot be disputed.

Tokyo404 reserves the right to void, reject, or withhold payment on any bet suspected of involving fraud, match-fixing, improper use of insider information, or any breach of sporting or casino integrity.

The following activities are strictly prohibited on the tokyo404 platform and may result in permanent account suspension or closure, along with forfeiture of all balances and winnings:

• Registering more than one account using the same or different personal information.
• Using automated software, bots, scripts or any other technological tools to play or place bets automatically.
• Colluding with other members to manipulate the outcome of table games or Live Casino for mutual gain.
• Exploiting technical errors, system glitches or bugs on the platform to gain unauthorised advantage.
• Using a payment method that does not belong to you for deposits or withdrawals.
• Providing false, fabricated, or misleading information during registration or the KYC verification process.
• Allowing or facilitating the use of your tokyo404 account by any other individual, including family members.
• Any form of money laundering or financing of illegal activities through the tokyo404 platform.
• Allowing any individual under the age of 18 to access or use your account.

Tokyo404 cooperates with the relevant authorities and is obligated to report any activity suspected of involving money laundering or fraud to the appropriate parties in accordance with applicable law.

You may close your tokyo404 account at any time by contacting our support team via live chat or email. Prior to closure, all valid balances will be returned to you after deducting any active bonuses that have not yet met the rollover requirements.

Tokyo404 reserves the right to suspend or close any member's account, with or without prior notice, under the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Suspected fraud, money laundering, or suspicious behaviour.
• Failure to submit the requested KYC verification documents within the given timeframe.
• False or misleading information provided during registration or at any point while using the platform.
• A self-exclusion request submitted by the member through the Responsible Gaming programme.
• An order or directive from the relevant authorities.

In cases where an account is suspended pending review or investigation, tokyo404 reserves the right to place a hold on withdrawal processing until the investigation is concluded. If the investigation finds no wrongdoing, the account will be reinstated and the withdrawal processed within a reasonable timeframe.

Tokyo404 is not liable for any loss or damage arising from:

• Internet or network service disruptions beyond tokyo404's control that result in an inability to access the platform or place bets.
• Unsatisfactory betting outcomes, including losses in any game or sports market — betting carries financial risk that is entirely your responsibility as a member.
• Unauthorised access to your account resulting from your own negligence in safeguarding your password and login credentials.
• Loss of data or information due to damage to your personal device.
• Any financial decisions you make based on information available on the tokyo404 platform.

In all circumstances, tokyo404's maximum liability to any member shall not exceed the current account balance held by tokyo404 on that member's behalf at the time the claim arises. tokyo404 provides the betting platform on an "as-is" basis and makes no guarantees regarding profit or returns from use of the platform.

Tokyo404 reserves the right to modify, add, amend, or replace any part of these Terms & Conditions at any time. When significant changes are made, we will notify members through one or more of the following methods:

• Display a clear notice on the main page of the tokyo404 platform.
• Send an email notification to your registered email address.
• Displaying a notification popup when a member logs in for the first time after an amendment takes effect.

Amendments take effect on the date specified in the relevant notice, or immediately if no date is given. Continued use of the tokyo404 platform after an amendment takes effect constitutes your acceptance of the revised terms.

We encourage you to review these Terms & Conditions periodically to stay informed of the latest version in effect. The date of the most recent update is always displayed at the top of this page.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of tokyo404's services, our team is here to help:

• Live Chat: Available directly within the tokyo404 platform once you are logged in — the fastest way to get an immediate response, operating 24 hours a day, 7 days a week.
• Email: support@tokyo404.best — for detailed enquiries or matters that require written documentation. We will respond within 24 hours on business days.

The tokyo404 support team handles all enquiries in Bahasa Melayu. You do not need to write in any other language to get assistance from us. Every enquiry we receive is taken seriously, and we are committed to resolving any issue within a reasonable timeframe.

For complaints that cannot be resolved through standard support channels, you may submit a formal complaint by email with the subject line "Formal Complaint – [Your Account Number]" so that it can be handled by tokyo404's senior management team.